Ro-Ro and Problems with Shipping

When I went to pick it up, there was an additional charge for $NZ 676 which I paid and then took possession of my truck.

And then . . .

since that time there has been emails and phone calls regarding further costs that I now need to pay. I have been requesting an invoice so that I could see what these costs were and it finally arrived today, 3 weeks after my truck arrived in NZ.

This is my first time bringing a vehicle into my country so I am not an expert on this but I am learning a lot as I go along.

Hoegh’s estimate of what I or somebody owes them is US$6,800.68 for extra costs, in addition to whatever other costs I have already paid them.

CRAZY!! Sounds like extortion to me . . .

From what I can see on the invoice,

– Hoegh’s BAF [Bunker Adjustment Factor) rate of 25.24 is not only far higher than any other shipper I have researched, but it is also higher than their stated rates as of July 2011. However, BAF was considered “inclusive” in my original quote and initial invoice.

– Hoegh wrongly estimated the size of my camper van and wants to charge extra for the assumed difference. They say its 74.086 but the dimensions are exactly 2.4 x 3.65 x 812 = 7117. This extra cost then upgrades all other costs based on the erroneous volume which makes it all balloon into a large and innaccurate sum of money.

– Hoegh will not acknowledge receipt of 438 Euros which I paid them in May as another “extra charges” bill for NZ$$676.89 from invoice #1611 .

– And as for the highly inflated charge over and above my initial quote, I have no idea what they are charging for because I was pretty sure I had paid everything.

So what I will probably do is ask them to refund the NZ$ 676, since they will not acknowlege its receipt. Then I might send them an exact photo of the truck so they can recalculate.

Above that, I dont think there is much I can do, except NOT shipping with Hoegh the next time.

Am I the only one who has run into this problem?

Related article on lack of transparency with BAF on

Lack of transparency in bunker adjustment factors can mean a difference of between $1,500 and $2,000 per unit, requiring a change in business model for many shippers to stay competitive (Oct, 27, 2011,

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